Support
We'll help you sort it out.
PaySlice is built and run independently, so an email reaches an actual person rather than a ticket queue. Pick the right address below and we'll come back to you.
General help
support@payslice.app
Anything about using the app — splits that don't add up, a balance that looks wrong, a feature you can't find, or a bug.
We aim to reply within 2 business days.
Privacy & your data
privacy@payslice.app
Data export requests, account deletion help, questions about what we store, or anything in the Privacy Policy.
We aim to reply within 7 business days.
Legal
legal@payslice.app
Questions about the Terms of Service, a compromised account, or anything that needs a formal response.
We aim to reply within 7 business days.
🔒 We will never ask you for money details
PaySlice records who owes whom — it never processes, holds, or transfers money. Nobody from PaySlice will ever ask you for a card number, bank details, a one-time code, or your password. Emails from us only ever come from an @payslice.app address.
Quick answers
The things people ask most. The guides cover everything else in more depth.
I forgot my password
Tap “Forgot password?” on the login screen and enter your email. Firebase sends a reset link straight to your inbox — we never see or set your password. Check spam if it doesn't arrive within a few minutes.
I didn't get my verification email
PaySlice requires a verified email before you can sign in. The login screen can resend it. If it still doesn't arrive, check spam, then email support and we'll look at the account.
How do I delete my account?
Profile → Account settings → Delete account, inside the app. Your profile is removed from our database. Expenses you shared with other people keep a reference to your user ID so their history stays correct, but your personal details are no longer attached to it.
How do I get a copy of my data?
Email privacy@payslice.app from the address on your account and ask for an export. We'll send it back to that same address.
A balance looks wrong
Start with the Reading your balances guide — the home total and the per-friend list are answering two different questions and often look different on purpose. If it still doesn't reconcile, email support with the expense description and roughly when it was added.
Reporting a bug
Send us your device and OS version, the app version (Profile → About PaySlice), what you did, and what you expected instead. A screenshot helps more than anything else.